Returns & Exchanges
We want you to feel confident in your journey to silky smooth skin; if you are not completely satisfied with your Secretreza handset, we offer a 90-day money-back guarantee. Please ensure items are returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Contact our dedicated beauty support team via email with your order number and reason for return to receive your Return Authorization.
Prepare the Package
Securely pack your Secretreza laser device, charging cables, and user manual in the original box to prevent damage during transit.
Ship to Our Facility
Affix the provided shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing